I was so excited to get the Nike+ SportWatch GPS a couple of years ago for Christmas. It was stripped down to key functionality (distance and pace, time, backlight, upload results to cloud), offered some nice options (add a foot pod and a HR strap) and looks cool (one of the few watches I’ve ever owned to receive multiple compliments)
The watch has worked well, with one critical and debilitating flaw that has turned it into a piece of jewelry. In technical gear Nike has exhibited the “all show, no go” syndrome (for example, the Nike Running cloud software looks fantastic but has limited useful functionality when it comes to reporting) and this watch has ultimately suffered from this.
Critical Lesson: Design for partial failure conditions (aka, always provide a workaround)
The watch relies on what appeared to be a very clever USB connection hidden in the strap buckle (see photos).
This is the only way to recharge the device, and to upload runs, clear memory, update watch firmware and settings via the Nike Connect software on PC and Mac.
Unfortunately the wires between the USB plug and the watch itself are not robust and partially failed (of course about 3 months after the one year warranty) and despite numerous calls to the nice folks at Nike Support and multiple attempts the watch is no longer recognized as connected by the Nike Connect software. It can still be recharged however.
Doesn’t sound too bad right? Can still use it to record runs and manually record the distance and time, right? Well yes, until the memory fills up and one discovers there is no way to delete what is in memory, either through a simple erase capability on the watch (best) a device reset (ok), or running down the power (painful, but doable), and the watch will not record new runs once the memory is full.
Final injustice? Watch is not repairable or serviceable in any way.
So I’m left with a chunky piece of jewelry that tells the time. Another failed piece of running technology (more reviews on more devices to come)
My plea to product designers: think about failure conditions and how your device will work (or not) once those occur and always provide a workaround! Even if that means just making it repairable.
Ever owned a piece of technology with the same flaw? I’d love to hear your stories.